FAQ
Ordering
Should I wash the thrift clothes before wearing them?
You may wash the thrifted clothing if you wish but the clothing has already been professionally washed and dry cleaned.
How long does it take to ship?
Shipping time depends on location. Allow 7-10 days for domestic shipments. International shipping can take up to 30 days.
Do you offer In-store Pick up?
In-Store Pickup Option- Customer will receive e-mail or text when order is ready for pickup. Please allow 2 to 3 business days for processing. Pickup must be completed during store hours.
Do you only sell thrifted clothes?
Please note: All items have been washed/dry-cleaned and inspected for imperfections and any imperfections will be noted. All new clothing will be noted as "new" in the description.
It's my first time thrifting what are some terms will see on the site?
UPCYCLED CLOTHING: To take old, worn clothing and transform it into something new.
VINTAGE CLOTHING: Clothing that is at least 20 years old, however, can be new vintage 90's.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
Yes we ship all over the world. Shipping costs will apply and may vary by location and the shipping cost will be added at checkout.
International orders are shipped via USPS and arrive in 2 to 3 weeks but could take up to 30 days.
Do you have a refund policy?
Returns and Exchanges:
All products are sold "as is". You assume the responsibility for your purchase or purchases and no refund will be issued. You may contact us within 5 business days after receiving your items. If you wish to exchange your purchase for a product of equal or lesser value, there will be no refund for the difference in price. Please remember, items are authentic, vintage, and upcycled clothing and are subject to imperfections. Please look closely at the pictures and read the details that are noted.
How long will it take to get my order?
ORDER PROCESSING TIMES- 5 to 7 Business Days to process before shipping. Holidays and weekends are excluded. Please consider processing times could take longer around holidays and sale times
All Domestic orders are shipped via USPS, Orders can take 2 to 3 Business days to arrive. Please consider the weather, distance from sender or a number of other circumstances, may cause delays. Once you have tracking information, please contact USPS with any issues that you have with delivery times. If you suspect your order has been misdelivered, lost or stolen, please put in a claim with USPS before contacting Thrifty Tomboy. We cannot assist with lost or delayed packages without a claim number
